Terms and Conditions

Movers Richmond Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Richmond provides removal, relocation and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company or organisation that books or uses our services.

Company means Movers Richmond, the provider of the removal and related services.

Services means any removal, packing, unpacking, loading, unloading, transport, storage, or related services provided by the Company.

Goods means the items of property which are the subject of the Services.

Contract means the agreement between the Client and the Company comprising these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

The Company provides household and commercial removals, including local and regional moves, packing and unpacking, loading and unloading, and, where agreed, storage and furniture assembly or disassembly. The precise scope of the Services for each job will be set out in the quotation or booking confirmation.

The Company does not provide specialist removal services such as the transport of hazardous materials, live animals, or any items that are prohibited or restricted by law, unless expressly agreed in writing in advance.

3. Booking Process

3.1 Enquiries and quotations

The Client may request a quotation by providing the Company with details of the property, access, inventory of Goods, moving dates, and any specific requirements. Quotations may be based on an in-person survey or on information provided by the Client by other means.

Unless otherwise stated, quotations are valid for 30 days from the date of issue. Quotations are not binding on the Company until a booking is confirmed.

3.2 Accuracy of information

The Client is responsible for ensuring that all information given to the Company is complete and accurate. This includes, without limitation, the volume and nature of the Goods, access conditions at collection and delivery addresses, parking restrictions, floor levels, lift availability and any special handling requirements.

If the information provided is incomplete or inaccurate, the Company may adjust the quotation, charge additional fees, alter the method of performance, or, if necessary, refuse to carry out part or all of the Services.

3.3 Confirmation of booking

A Contract is formed when the Client accepts the quotation and the Company confirms the booking. Confirmation may be made in writing or by other recorded means. The Company reserves the right to refuse any booking at its discretion.

Where a booking deposit or advance payment is required, no booking will be treated as confirmed until the required amount has been received by the Company.

4. Client Responsibilities

The Client must:

Ensure that adequate and lawful parking is available for the vehicle at both collection and delivery locations.

Arrange any necessary permits, permissions or suspensions relating to parking or access, unless the Company has expressly agreed to obtain these.

Ensure that the property is ready for removal at the agreed time and that all Goods to be moved are clearly identified.

Be present, or arrange for a representative to be present, at the collection and delivery addresses to provide access, directions and instructions.

Secure and prepare appliances and equipment in accordance with manufacturers guidance prior to removal, unless the Company has expressly agreed to perform such preparation.

Comply with all applicable laws, regulations and local requirements relating to the move, including waste and recycling regulations.

5. Payments and Charges

5.1 Pricing basis

The price for the Services is as set out in the quotation or booking confirmation. Prices may be based on hourly rates, fixed fees, or a combination, and may include additional charges for packing materials, long carries, stair work, heavy or bulky items, storage, out of hours work, or other agreed services.

5.2 Deposits and prepayment

The Company may require a deposit or full prepayment as a condition of confirming a booking. The amount and due date will be advised at the time of quotation or booking.

5.3 Payment terms

Unless otherwise agreed in writing, all balances are payable on or before completion of the Services. For business Clients with approved accounts, separate written payment terms may apply.

If payment is not received by the due date, the Company may:

Withhold or suspend performance of the Services.

Charge interest on overdue amounts at the statutory rate applicable in England and Wales.

Recover from the Client all reasonable costs incurred in pursuing late or non-payment, including collection and legal costs.

5.4 Additional charges

The Company reserves the right to charge additional fees where:

The Services are delayed, extended or varied for reasons beyond the Companys control, including waiting time due to access not being available at the agreed time.

The volume of Goods exceeds that stated in the quotation.

Access is more difficult than stated, including but not limited to long carries, restricted doorways, additional flights of stairs, or lack of lift access where lift access was assumed.

The Company is required to move items that it has not been informed about in advance, which require special handling, equipment or additional manpower.

6. Cancellations and Postponements

6.1 Client cancellation

The Client may cancel or postpone the Services by giving notice to the Company. Any cancellation or postponement may be subject to charges as set out below, unless otherwise agreed in writing:

More than 7 days before the agreed start date: the Company may refund any deposit paid, less reasonable administrative costs.

Between 7 days and 48 hours before the agreed start date: the Company may charge up to 50 percent of the quoted price.

Less than 48 hours before the agreed start date or on the day of the move: the Company may charge up to 100 percent of the quoted price.

6.2 Company cancellation

If the Company is unable to perform the Services on the agreed date due to circumstances beyond its reasonable control, including severe weather, road closures, accidents, vehicle breakdown, industrial action, or other events of force majeure, the Company will notify the Client as soon as reasonably practicable and offer an alternative date or a refund of any amounts paid for the affected Services. The Company will not be liable for any indirect or consequential losses arising from such cancellation or delay.

7. Restrictions on Goods

The Client must not submit for removal or storage any items that are:

Hazardous, flammable, explosive, corrosive or otherwise dangerous, including gas bottles, fuel, paints and chemicals.

Perishable or requiring temperature controlled conditions, unless expressly agreed in writing.

Illegal, stolen or otherwise prohibited by law.

Valuable items such as jewellery, cash, important documents or collections, unless expressly agreed in writing and adequately insured.

If such items are included without the Companys knowledge and consent, the Company shall have no liability for any loss, damage or deterioration and the Client shall indemnify the Company for any resulting claims, losses, damages or expenses.

8. Liability for Loss or Damage

8.1 Duty of care

The Company will exercise reasonable skill and care in providing the Services and handling the Goods. However, the Companys liability is subject to the limitations set out in this section.

8.2 Exclusions of liability

The Company shall not be liable for:

Loss or damage arising from war, terrorism, civil commotion, natural disasters, or other events beyond the Companys reasonable control.

Loss or damage to Goods caused by inherent defects, natural deterioration, wear and tear, or pre existing damage.

Damage to furniture or Goods that are not adequately protected or packed by the Client, where packing was not part of the Services.

Damage caused by the Goods being moved through areas where access is restricted, awkward or tight, if the Client has been advised that such damage may occur and has instructed the Company to proceed.

Damage to or loss of items not packed, labelled or identified by the Client as part of the Goods to be moved.

8.3 Limit of liability

Unless otherwise agreed in writing, the Companys total liability for loss of or damage to the Goods, whether arising from breach of contract, negligence or otherwise, shall be limited to a reasonable market value of the affected Goods subject to an overall cap per job. The applicable cap will be as stated in the quotation or other written confirmation. The Client is strongly advised to obtain appropriate insurance cover for the full value of the Goods.

8.4 Indirect and consequential loss

The Company shall not be liable for any loss of profit, loss of revenue, loss of business, loss of opportunity, or any indirect or consequential losses arising out of or in connection with the Services or these Terms and Conditions.

8.5 Claims notification

The Client must inspect the Goods and property as soon as reasonably possible after completion of the Services. Any visible loss or damage must be notified to the Company in writing within 7 days of completion. Any non visible loss or damage must be notified in writing within 14 days of completion. The Company may not be liable for any claim notified outside these time periods unless the Client can show that it was not reasonably possible to notify the Company earlier.

9. Access, Property and Parking

The Client is responsible for ensuring that the Company has safe and reasonable access to both the collection and delivery addresses. This includes ensuring clear driveways, hallways and staircases, and notifying neighbours or building management where appropriate.

The Client is responsible for any parking fines or penalties incurred as a result of inadequate or incorrect parking instructions, or where the Client has failed to obtain the necessary permissions or permits.

The Company is not responsible for damage to driveways, verges, walls, gates or other property caused by the movement or parking of vehicles, where the Client has requested or insisted on parking or access in a particular location that is not suitable for heavy vehicles.

10. Waste, Disposal and Recycling

10.1 Compliance with waste regulations

The Company operates in accordance with applicable UK waste and environmental regulations. Where the Services include removal and disposal of unwanted items, those items will be handled, transported and disposed of in accordance with the relevant laws and regulations.

10.2 Prohibited waste

The Company will not remove or dispose of hazardous waste, clinical waste, controlled substances or any materials that require specialist treatment or licences, unless expressly agreed in writing and subject to additional charges and conditions.

10.3 Client responsibilities for waste

The Client is responsible for accurately describing any items to be removed for disposal and for separating recyclable and non recyclable items where required. If the Company incurs additional charges or penalties due to incorrect descriptions or unlawful inclusion of restricted items, the Client will be responsible for those costs.

11. Delays and Force Majeure

The Company will use reasonable endeavours to perform the Services on the agreed dates and within the estimated timeframes, but such dates and times are not guaranteed. The Company shall not be liable for delays caused by traffic, road conditions, weather, access issues, third party actions, or other factors outside the Companys reasonable control.

If a delay occurs for reasons beyond the Companys control, the Company may charge reasonable waiting time and associated costs. If a significant delay makes it impractical to complete the Services on the agreed day, the Company may rearrange the completion of the Services to another mutually convenient date.

12. Insurance

The Company maintains insurance appropriate for its operations in the United Kingdom. Details of cover are available on request. The Companys liability remains subject to the limitations set out in these Terms and Conditions.

The Client is strongly advised to arrange their own insurance cover for the full value of the Goods and any additional risks that may not be covered by the Companys insurance or liability arrangements.

13. Complaints

If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved. The Client should provide full details of the issue, including dates, locations and any relevant evidence.

14. Data Protection

The Company will process personal data supplied by the Client in connection with the booking and performance of the Services in accordance with applicable UK data protection laws. Personal data will be used for managing bookings, providing the Services, handling payments, and for administration and legal compliance purposes.

The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary for the performance of the Services, compliance with legal obligations, or with the Clients consent.

15. Variation

The Company may vary these Terms and Conditions from time to time. Any variation will not affect Contracts already in place unless required by law or expressly agreed with the Client. The version of the Terms and Conditions in force at the time of booking will apply to the relevant Contract.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, whether contractual or non contractual, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.